Acceptphones.com is a trading name of Pathfind Media Ltd. Pathfind Media Ltd is licenced by the Information Commissioners Office, (Registration Number ZA121279), Registered in the UK, number 09544182. Registered office: 125/129 Alexander Probin, Witton Street, Northwich, Cheshire, England, CW9 5DY
We and our selection of mobile phone contract providers, will keep you informed with the progress of your enquiry. Unless you state otherwise you may be contacted via telephone, email, SMS and automated message. (see further section on 'How we keep you informed')
Lawful basis for collecting your personal data
We rely upon a different lawful basis to process your personal data according to the reason for which you have provided your data to us.
Our use of your personal data will always have a lawful basis.
When you submit your application with Acceptphones.com, we process your personal data on the basis that you have provided your consent to be contacted by Pathfind Media Ltd and our panel of mobile phone contract providers.
You can withdraw your consent by using the opt-out methods provided within all communications. This will come in the form of an unsubscribe function for email and an opt-out function for SMS (this will usually take the form of entering the number you wish to opt-out at mobgo.co, our in-house opt-out service). You can also contact our Data Protection Officer at [email protected] or using the contact details stated in section 15 / 16. If you change your mind about agreeing to us processing your personal data, this will not have any effect on the lawfulness of any processing we have carried out before you changed your mind.
We have a legitimate interest in processing your data (i.e. to share your phone contract enquiry with our panel of mobile phone providers) to obtain the mobile phone deal you have applied for.
You can object to us processing your data in this way by contacting our Data Protection Officer at [email protected]or using the contact details stated in section 15 / 16.
If at any time you need to contact us then you can do so by emailing [email protected] or by mail at the address in section 16.
We may want to make contact with you at some point in order to keep you informed regarding offers on products or services which we think you may find of interest, this contact will be made via email and SMS, .
If you apply with us and have a question about our services, or alternatively choose to send an email to [email protected] we may also collect the above personal information/data in this instance in order for us to respond to your enquiry.
Unless the customer states otherwise we will contact the customer via means of SMS and email to provide information and alerts relating to our services and our associate companies.
Ensuring your personal details & or preferences are kept up to date:
It is your responsibility to ensure that any information we have on record for you is kept up to date and correct. If you do require any of your information to be updated then please contact us as soon as possible so we can ensure it is corrected.
If you require your preferences to be updated then please contact our Compliance Manager as soon as possible (details set out below).
We collect personal information about you when you give this to us when applying for a mobile phone product online. This might be to obtain comparative quotes for mobile phone, SIM only or other products relevant to your use of our service. In the course of providing the services to you, we may also store information about how you use our sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us, details of the quotes you request and your applications.
We will store the information you provide and may use it to pre-populate fields on the Sites and to make it easier for you to use the Sites when making return visits
We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.
When you complete an enquiry, you consent to us disclosing your personal information to the following parties:
Mobile phone partners - Companies offering customers mobile phone or SIM contracts. Our preferred partners in this sector are:
Our channel operators: whilst the majority of the channels on our Sites are run by us, some of our channels are designed and maintained for us by our third party service providers. We may receive your personal information from these service providers and use it in accordance with section 4 above. We will only use the personal information we receive from third parties where the relevant third party can show that it was collected and processed with your consent;
Regulatory bodies for the purposes of compliance monitoring;
Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses):
By submitting an enquiry form on our site, you confirm that all of the information provided is true and accurate.
We may use your personal information:
We use a single first party cookie, named 'PHPSESSID'. This cookie is vital for the operation of the website, as it allows us to track different page loads to yourself, which allows the form and application process to work.
To find out more about accepting or refusing cookies please visit www.allaboutcookies.org.
We also use Google Analytics to collect non-personally identifiable information, in aggregate form, to understand website/page visit volumes in terms of source, geography, browser, etc.
Google Analytics employs a software technology called web beacons, that help us better manage content on our site by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users or responses to emails. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons cannot be disabled in same manner as cookies may. We do not tie the information gathered by web beacons to our customers' personally identifiable information.
Important: Read the Google Analytics privacy document for more details about the data collected by Google Analytics.
We use the "visitor action pixels" from Facebook Inc (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook")) on our website.
This allows user behaviour to be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook's Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.
Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation ( https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
On our websites functions of the service Instagram are embedded. These functions are offered by the Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged in to your Instagram account, you can link contents of our websites to your Instagram profile by clicking the Instagram button. By this ,Instagram will associate the visit of our websites with your user account. We would like to point out that we, as providers of these websites, do not obtain knowledge about the contents of transmitted data as well as their use by Instagram.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please note that by disallowing cookies some functionality on the site may be restricted.
Our websites are secured by Fasthosts and keeping information about you secure is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure.
We do our best to keep the information you disclose to us secure. However, we can't guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our Sites you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
You have certain rights under the General Data Protection Regulations . For example, we will always let you have a copy of the personal information we hold about you, if you request it from us in writing.
The amount of time we retain your information for will depend on the reason it was provided:
always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we're keen to resolve it as quickly as possible. You can contact us in any of the following ways:
Complaints Department, Acceptphones.com , 125/129 Alexander Probin, Witton Street, Northwich, Cheshire, England, CW9 5DY
By Email: [email protected]
We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.
You can report any of your concerns to the Information Commissioner's Office (ICO)
Information Commissioner's Office
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510
European Online Dispute Resolution Platform in relation to your complaint you can also request a review from the European Online Resolution Platform: http://ec.europa.eu/consumers/odr/
Last updated 26th October 2020